Shipments and returns
Your pack shipment
Packages are generally sent within 2 days of receipt of payment and are sent by courier with tracking and delivery without signature. If you prefer a delivery with a different courier from ours, an additional cost will be applied, so please contact us before choosing this method. Whatever type of shipment you choose, we will provide you with a link to track your package online.
Shipping costs include handling and packaging charges and postage. The management costs are fixed, while the transport costs vary depending on the total sum of the order. We advise you to group your items in one order. It is not possible for us to group two separate orders made separately, therefore the shipping costs will be charged for each of them. Your package will be sent at your own risk, but special attention is given to fragile items.
The boxes are adequately sized and your items are well protected.
We guarantee reimbursement of all items returned according to section 5 (Withdrawal from the order) of “Terms and conditions of use”, provided that all items are returned in the same condition as they were at the time of receipt by part of the Customer. This means that items must not have been damaged, soiled, washed, altered or worn (except for normal testing) and that all labels and tags must be intact.
More information on the return process will be available upon request to all those customers who wish to return all or part of their orders.
For more details contact us through our channels