Terms and conditions of use

1. General provisions

These Terms and Conditions apply to all orders placed by the customer (hereinafter "the Customer") to Qendra and Artizanatit Lezhe Sh.p.k, NIPT L68411502I (hereinafter "Artistike Zadrima" or "we" or "QAL"), via the website and the mobile site.

By using artistikezadrima.al and/or issuing an order, the Customer agrees to abide by the following Terms and Conditions (the "Terms"). Please read and fully understand the Terms before issuing the order. Only natural persons aged 18 or over who are not under protection, with an address in ALBANIA can place an order. T

he inclusion of any product or service on artistikezadrima.al at any particular time does not imply or guarantee that these products or services will be available at all times.

Artistike Zadrima reserves the right to suspend any product at any time.

QAL reserves the right to modify the Terms at any time and without notice. The version of the Terms applied to the Customer's order is the one present on artistikezadrima.al when the order is issued.

QAL wants to give the best online shopping experience possible. For this we must make sure that our services work perfectly.

The customer declares that he understands and accepts not to (i) send, transmit, redistribute, upload or promote any communication or content that could cause damage or negatively impact our business, products or services; (ii) act or use any device that limits, compromises, interferes or inhibits any other user from using or enjoying the artistikezadrima.al site, or impacting the security of the site; or (iii) use any device or attempt to use any engine, software, equipment, agent, script or other device or mechanism (including but not limited to spiders, bots, crawlers, avatars or intelligent agents) to browse or search internal site, or copy content from the site. QAL reserves the right to immediately prohibit access to the site and terminate the account of any user who violates these provisions or any other provision of these Terms and Conditions.

2. Change to prices and shipping costs

The prices published on artistikezadrima.al are to be intended inclusive of current TVSH but excluding shipping costs.

The delivery costs for each order are not the same, and vary by the size or weight of the package.

The cost for each delivery method is clearly indicated during the order conclusion procedure.

The cost for standard shipping is € 9.90 (or its equivalent in LEK) for amounts less than € 50.

For orders between € 51 and € 99, shipping costs are € 5.90.

The cost of dispatch is free for amounts exceeding € 100.

If Artistike Zadrima were unable to deliver the order in its entirety and more than one shipment was necessary, the Customer will not be charged for any additional shipments.

Prices may vary between shop, catalog and online.

3. Order / conclusion of the contract

The ordering options available to the customer are via artistikezadrima.al.

Please visit the Customer Service pages for more information.

After sending the order, if the Customer has provided the e-mail address he will receive a confirmation e-mail.

If for any reason QAL is unable to execute the order, the Customer will be informed as soon as possible.

If QAL has already received payment for this order, it will reimburse the amount using the same method chosen by the Customer to make the payment. If, for any reason, different agreements are required, QAL will inform the Customer by asking to contact the QAL Customer Service who will refund.

4. Shipping

Artistike Zadrima exercises the utmost diligence in accepting and processing orders and will do its best to deliver orders to a residential address or other address in Albania, according to the shipping option selected by the Customer.

QAL will do its best to deliver the orders as soon as possible and in the order in which they were issued.

The objective of QAL is to deliver orders from 2 to 3 working days after order confirmation.

Despite the goal of delivering within the specified range, delivery may take longer due to unforeseen circumstances. In the event that delivery is delayed by more than 30 days, the Customer may cancel the order. Before issuing the order, Artistike Zadrima will inform the Customer of the details of the planned shipment. After sending the order, if the Customer has provided the e-mail address, he will receive a confirmation e-mail containing the data of the planned shipment. The entire transport and delivery policy is reported on artistikezadrima.al.

If the order does not arrive by the due date, please contact Customer Service.

5. Withdrawal from the order

The Customer can cancel or return the order from the date of issue up to 30 days after receiving the ordered items.

If the customer has been charged the amount of the items, he will receive a refund including the total expense incurred, excluding dispatch costs that are not refundable.

If the customer decides to keep some items by partially canceling the order, the shipping costs will not be refunded.

6. Returns

Artistike Zadrima guarantees reimbursement of all items returned according to section 5 (Withdrawal from the order), provided that all items are returned in the same condition as they were at the time of receipt by part of the Customer.

This means that items must not have been damaged, soiled, washed, altered or worn (except for normal testing) and that all labels and tags must be intact. More information on the return process will be available upon request to all those customers who wish to return all or part of their orders.

For more details contact us through our channels.

7. Payment methods

You can pay for the items ordered using the methods below.

  • Credit or debit card

It is possible to enter the payment data when the order is issued, using a valid credit or debit card (VISA or Mastercard). The applicable amount will be immediately reserved on the card but will not be charged until the items are shipped.

Artistike Zadrima reserves the right to check the validity of the credit or debit card, the credit status in relation to the value of the order and the correctness of the buyer's address.

  • PayPal

If you choose to pay with PayPal, Artistike Zadrima reserves the right to check the validity of the PayPal account, to verify that there are sufficient funds to pay for the purchase and to confirm the correctness of the data of the purchaser's billing address. The applicable amount will be immediately reserved on the PayPal account, but will not be charged until the items are released from the warehouse.

  • Cash on delivery

You can choose to pay your order upon delivery of the products directly to the courier in charge of delivery.

The sum given to the courier must be precise and must not provide for the restitution of rest by the carrier itself. Payment must be made before the package is opened, ie when the order is received.

  • Payment by bank transfer

You can choose to pay your order on our website by bank transfer in one of the two currencies (euro or lek) in one of the two current accounts available.

In this case, Artistike Zadrima will reserve your order for a total of 7 days within which payment must be made and an email must be sent with the bank transfer receipt to the email ordini@artistikezadrima.com.

Artistike Zadrima reserves the right to refuse any order.

The customer will receive a legally valid invoice in the shipment confirmation e-mail.

8. Our responsibility

None of the provisions contained herein limits or excludes the liability of Artistike Zadrima for any case in which an exclusion or a limitation of liability would be contrary to the law.

Artistike Zadrima is not responsible for indirect losses that are a side effect of the main loss or damage, for example loss of profits or opportunities; neither for the impossibility to deliver the goods or to fulfill our other obligations sanctioned by the present terms, when such lack is to be imputed to an event out of our reasonable control, included but not limited to fires, floods, storms, revolts, disorders civilians, war, nuclear accident and terrorist activities.

The maximum responsibility of Artistike Zadrima for any loss or damage connected with the order issued on artistikezadrima.al will be limited to the total price of the order.

9. Colors and sizes

Artistike Zadrima does everything possible to accurately show the characteristics of our products, including the composition and colors.

The colors displayed depend on the system used on the Customer's computer; Artistike Zadrima cannot guarantee that the Customer's computer accurately reproduces the colors.

The sizes of the garments indicated on artistikezadrima.al express approximate values to help you better understand the fit and size of that specific garment and do not represent a guarantee of the actual size of the garments you will receive.

The actual measurements of a garment may vary depending on the material used for production.

10. Warranty

If the purchased goods are defective, Artistike Zadrima will comply with all applicable warranty regulations.

If the Customer wishes to expose a complaint regarding a clear defect of the material or of the manufacture in the goods supplied by us, including the damages resulting from the transport, the Customer is requested to notify it by sending an email to ordini@artistikezadrima.com.

11. Severability

If any of the parts of these Terms were or became declared void or unlawful or unenforceable under the law, this will in no way affect the validity, applicability or legality of the remaining Terms.

12. Ownership of rights

All intellectual property rights, such as trademarks and copyrights on artistikezadrima.al are by Qendra and Artizanatit Lezhe sh.p.k, its subsidiaries and its licensors. Any use of artistikezadrima.al or its contents, including copying or saving such content in whole or in part for any use other than personal and non-commercial, is prohibited without Artistike Zadrima's permission.

13. Company Information

Qendra and Artizanatit Lezhe sh.p.k

Registered office: Lagja Beselidhja

Rruga Strauss Lezhe (Albania)

Registration number in the Lezhe Business Register: L68411502I

NIPT: L68411502I